|
FACTS & POLICIES
Spa Arrival
Please arrive a few minutes prior to your scheduled
appointment times. Appointments will end on time to ensure
the next treatment starts on time.
Maximize Your Experience
We encourage you to communicate your preferences throughout
your treatment. Our Therapists will continually adjust to
your comfort level as needed. Whether it’s the pressure of
your massage, music volume, or otherwise, informing your
therapist will ensure a great experience!
Booking
Someone is not always available to
answer your call. Leaving a message will help us serve you
quicker.
Appointments
In order
to get the appointment time best for suited
for your schedule,
it is recommended that you call as far in advance as
possible. Same day calls for bookings are more than
welcomed, however,
they are subject to availability
and timing.
Weekends and holidays tend to book quickly so advanced
booking is recommended.
Cancellations
Your appointment time is reserved especially for you. In the
event that you need to cancel your scheduled treatment with
us, we ask that you please cancel 24 hours in advance, as a
courtesy to us so that we may
possibly accommodate the needs of other clients. Guests who
do not give 24-hour cancellation notice will be charged in
full for all services booked.
Medical Coverage
Our Registered Massage Therapists are licensed to treat
your needs. Please check your
Extended Medical Packages. You may
already be covered.
Gratuities and Taxes
Tipping is always left to the discretion of our clients. As
in all service related businesses, it is common practice to
tip the person who has performed to the satisfaction of the
customer.
Unless noted, gift certificates for services do not include
gratuities or taxes.
All prices subject to Goods and Services Tax
|